Words of Praise
Great Course!
“Great Course! Learned a lot about people’s behavior and exactly what to look for to defuse a crisis”
– C.D., World Golf Village Renaissance Resort
Outstanding Class
“Outstanding class for understanding the psychological component in conflict resolution”.
– R.B., Adam’s Mark Hotel
Interesting and Informative
“The training was interesting and informative…provided us with tools that employees and supervisors could utilize during these changing times; thank you for presenting an outstanding program.”
– T.H., Allied Signal
Well Paced Course
“I have the skills for taking a conflict or stressful situation and calmly diffusing or resolving the situation; A well paced course.”
– M.K. Rosen Centre
Helped me realize…
“Helped me realize my company needs this type of training to protect our employee’s and guests”.
– E.R. Oceans Resort
Thank you
“This is a very important and overlooked subject. Thank you for providing this program.
– B.D. Ramada Inn
Opened My Eyes…
“Opened my eyes as to how vulnerable our hotel really is. It has given me a start point to put into practice what I leaned to day. Excellent course!”
– D.H., Sea Turtle Inn
Helps me…
“Helps me diffuse angry people.”
– J.P.M., Orange County Convention Center
Gets Us Closer to Our Goal
“We owe to our guests to not only feel safe but have them in as secure an environment was they have at home; this program gets us closer to this goal.”
– M.A. Palm Plaza
Clear and Concise
“Dr. Evans offers concise, clear insight into the causes and approaches for diffusing workplace violence.”
– R.B., Adam’s Mark Hotel
Appreciate…
“Appreciate the responsibility that we all have in providing a safe work place and safe haven for our guests.”
– T.B., Adams Mark Hotel
Useful in Everyday Work
“I can take what I learned and use it in everyday work and hopefully pass it on to employees.”
– C.J. G., Coastal Waters Inn
Great
“Great presentation. A lot of information.”
– P.E., Rosen Centre
Outstanding Class
– N.L., Spartacus Security
Informative
– B.D. Hilton Hotel
Very Helpful
– L.S., CIGNA
Gave Me Insight
– M.R., CIGNA
Truly Cares
“Great information given that would help us on a daily basis; Speaker who truly cares.”